:root{--ink:#102036;--ink-soft:#425069;--paper:#f8f4ed;--paper-strong:#fffdfa;--accent:#a55d28;--accent-dark:#7b411b;--line:#10203624;--shadow:0 24px 60px #10203614;--font-ui:"Segoe UI", ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Helvetica Neue", Arial, sans-serif;--font-editorial:"Georgia", "Times New Roman", serif}html,body{min-height:100%;color:var(--ink);font-family:var(--font-ui);background:radial-gradient(circle at 0 0,#a55d281a,#0000 28%),linear-gradient(#f9f6ef 0%,#f2eee8 100%);margin:0;font-size:16px;line-height:1.5}body{min-height:100vh}a{color:inherit}:focus-visible{outline-offset:3px;outline:3px solid #a55d2873}main{gap:1.5rem;display:grid}.site-shell{width:min(1120px,100% - 2rem);margin:0 auto;padding:1rem 0 2rem}.topbar{justify-content:space-between;align-items:center;gap:1rem;padding:1rem 0 1.5rem;display:flex}.brand{align-items:center;gap:.85rem;text-decoration:none;display:inline-flex}.brand strong,.brand small{display:block}.brand strong,.hero-card h1,h1,h2,h3{font-family:var(--font-editorial)}.brand small{color:var(--ink-soft)}.brand-mark{background:linear-gradient(135deg, var(--accent) 0%, #d69c61 100%);color:#fff;width:3rem;height:3rem;box-shadow:var(--shadow);border-radius:18px;place-items:center;font-weight:700;display:inline-grid}.nav{flex-wrap:wrap;gap:1rem;display:flex}.nav a{font-weight:600;text-decoration:none}.session-banner{background:#a55d281f;border:1px solid #a55d2833;border-radius:18px;margin-bottom:1rem;padding:.9rem 1rem}.hero,.grid-2,.grid-3,.stack,.summary-grid,.ticket-meta,.thread-messages{gap:1rem;display:grid}.hero{grid-template-columns:1.3fr .9fr;align-items:stretch}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}.summary-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.stack{grid-template-columns:minmax(0,1fr)}.hero-card,.callout,.list-card{background:var(--paper-strong);border:1px solid var(--line);box-shadow:var(--shadow);border-radius:28px;padding:1.6rem}.hero-card h1{letter-spacing:-.02em;margin:0 0 1rem;font-size:clamp(2.4rem,5vw,4.5rem);line-height:1}.hero-card p,.list-card p,.callout p{color:var(--ink-soft);line-height:1.6}.list-card-header{justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1rem;display:flex}.list-card-header h2{margin:.35rem 0 0}.list-card-header .muted-note{margin:0}.contained-list{align-content:start;gap:.75rem;max-height:min(30rem,56vh);padding-right:.35rem;scroll-padding:.75rem;display:grid;overflow-y:auto}.contained-list-tall{max-height:min(42rem,64vh)}.contained-list-sidebar{max-height:min(26rem,44vh)}.contained-list::-webkit-scrollbar{width:.7rem}.chat-feed::-webkit-scrollbar{width:.7rem}.contained-list::-webkit-scrollbar-thumb{background:#1020362e;border:.18rem solid #ffffffbf;border-radius:999px}.chat-feed::-webkit-scrollbar-thumb{background:#1020362e;border:.18rem solid #ffffffbf;border-radius:999px}.list-row{border:1px solid var(--line);background:#ffffffd1;border-radius:18px;gap:.45rem;padding:1rem 1.1rem;display:grid}.list-row h2,.list-row p{margin:0}.list-row h2{font-family:var(--font-ui);font-size:1rem}.summary-tile{border:1px solid var(--line);background:#1020360a;border-radius:20px;gap:.25rem;padding:1rem 1.1rem;display:grid}.summary-tile strong{font-size:1.9rem;line-height:1}.summary-tile span{color:var(--ink-soft);font-weight:600}.badge{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.08em;background:#1020360f;border-radius:999px;align-items:center;gap:.35rem;padding:.4rem .75rem;font-size:.85rem;font-weight:700;display:inline-flex}.button,button{background:linear-gradient(135deg, var(--accent) 0%, var(--accent-dark) 100%);color:#fff;cursor:pointer;border:0;border-radius:999px;justify-content:center;align-items:center;padding:.85rem 1.2rem;font-weight:700;text-decoration:none;display:inline-flex}.button-secondary{color:var(--ink);border:1px solid var(--line);background:#fff}.filter-row{flex-wrap:wrap;gap:.75rem;display:flex}.chat-shell{grid-template-columns:minmax(0,1.45fr) minmax(280px,.7fr);align-items:stretch;gap:1rem;display:grid}.chat-panel,.chat-sidebar{gap:1rem;display:grid}.chat-panel{grid-template-rows:auto minmax(0,1fr);min-height:min(78vh,920px)}.chat-room{grid-template-rows:minmax(0,1fr) auto;gap:1rem;min-height:0;display:grid}.chat-feed-card{border:1px solid var(--line);height:min(68vh,46rem);min-height:0;box-shadow:var(--shadow);background:linear-gradient(#fffffff5,#f8f4edf0),radial-gradient(circle at 100% 0,#a55d280f,#0000 32%);border-radius:28px;grid-template-rows:auto minmax(0,1fr);display:grid;overflow:hidden}.chat-feed-toolbar{border-bottom:1px solid var(--line);background:#ffffffe0;justify-content:space-between;align-items:end;gap:1rem;padding:1rem 1.2rem;display:flex}.chat-feed-toolbar h2{margin:.4rem 0 0}.chat-feed-toolbar-meta{justify-items:end;gap:.2rem;display:grid}.chat-header{border:1px solid var(--line);box-shadow:var(--shadow);background:linear-gradient(#fffffff5,#f8f4edf5),radial-gradient(circle at 100% 0,#a55d2814,#0000 32%);border-radius:28px;justify-content:space-between;align-items:flex-start;gap:1rem;padding:1.4rem 1.6rem;display:flex}.chat-header h1{margin:.35rem 0 .75rem}.chat-header p,.chat-status{color:var(--ink-soft)}.chat-status{border:1px solid var(--line);background:#ffffffd6;border-radius:18px;max-width:15rem;padding:.6rem .85rem;font-weight:600}.chat-feed{align-content:start;gap:.75rem;min-height:0;padding:1rem;scroll-padding-bottom:1rem;display:grid;overflow-y:auto}.chat-feed-empty{border:1px dashed var(--line);color:var(--ink-soft);background:#ffffffb8;border-radius:18px;margin:0;padding:1rem 1.1rem}.chat-composer{border:1px solid var(--line);background:linear-gradient(#fffffff5,#f9f6efeb),radial-gradient(circle at 100% 0,#a55d280d,#0000 30%);border-radius:24px;gap:1rem;padding:1rem 1.2rem 1.2rem;display:grid;box-shadow:0 12px 32px #1020360d}.chat-cta-row{flex-wrap:wrap;gap:.75rem;display:flex}.message-card{border:1px solid var(--line);background:linear-gradient(#fffffff5,#f9f6efeb),radial-gradient(circle at 100% 0,#a55d280d,#0000 32%);border-radius:20px;gap:.5rem;padding:.8rem .9rem;display:grid;box-shadow:0 12px 32px #1020360d}.message-removed{background:linear-gradient(#ffffffe6,#f1ece6eb)}.message-head,.message-author,.message-actions,.online-list li,.checkbox-row{gap:.75rem;display:flex}.message-head,.online-list li{justify-content:space-between;align-items:flex-start}.message-author{flex-wrap:wrap;align-items:baseline}.message-head-side{align-items:center;gap:.4rem;display:inline-flex}.message-badge{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.04em;background:#10203614;border-radius:999px;align-items:center;padding:.2rem .55rem;font-size:.8rem;font-weight:700;display:inline-flex}.message-time{color:var(--ink-soft);white-space:nowrap;font-size:.85rem}.message-id-chip{width:fit-content;color:var(--ink-soft);letter-spacing:.03em;background:#1020360f;border-radius:999px;margin:0;padding:.18rem .5rem;font-size:.78rem;font-weight:700}.message-body{color:var(--ink);white-space:pre-wrap;margin:0;line-height:1.5}.message-actions{flex-wrap:wrap;align-items:flex-start}.message-menu-button{border:1px solid var(--line);min-width:2rem;min-height:2rem;color:var(--ink);background:#ffffffeb;border-radius:999px;padding:.25rem .55rem;font-size:1.2rem;line-height:1}.message-context-menu,.message-inline-panel{border:1px solid var(--line);background:#fffffff5;border-radius:18px;gap:.5rem;width:min(100%,26rem);padding:.7rem .8rem;display:grid;box-shadow:0 16px 30px #10203614}.message-context-item{width:100%;color:var(--ink);background:#1020360d;border:1px solid #0000;border-radius:14px;justify-content:flex-start;padding:.7rem .85rem;font-weight:700}.message-context-item:hover,.message-context-item:focus-visible{background:#a55d281f}.message-inline-panel textarea{min-height:5rem}.message-panel-actions{flex-wrap:wrap;gap:.65rem;display:flex}.message-actions details{border:1px solid var(--line);background:#ffffffd1;border-radius:18px;min-width:min(100%,24rem);padding:.8rem .95rem}.message-actions summary{cursor:pointer;font-weight:700}.online-list{gap:.65rem;margin:0;padding:0;list-style:none;display:grid}.online-list.contained-list{padding-right:.35rem}.online-list li{border:1px solid var(--line);background:#fffc;border-radius:18px;padding:.8rem .95rem}.filter-pill{border:1px solid var(--line);background:#ffffffb3;border-radius:999px;align-items:center;gap:.55rem;padding:.75rem 1rem;font-weight:700;text-decoration:none;display:inline-flex}.filter-pill.selected{background:linear-gradient(135deg, var(--accent) 0%, var(--accent-dark) 100%);color:#fff;border-color:#0000}.filter-count{background:#10203614;border-radius:999px;place-items:center;min-width:1.8rem;min-height:1.8rem;padding:0 .35rem;font-size:.82rem;display:inline-grid}.filter-pill.selected .filter-count{background:#ffffff2e}input,textarea,select{box-sizing:border-box;border:1px solid var(--line);width:100%;color:var(--ink);font:inherit;background:#fff;border-radius:16px;padding:.85rem 1rem}input::placeholder,textarea::placeholder{color:#6d7788}textarea{min-height:8rem}.chat-composer textarea{min-height:6.5rem;max-height:14rem}label{gap:.45rem;font-weight:600;display:grid}.checkbox-row{align-items:center}.checkbox-row input{width:auto;margin:0}form{gap:1rem;display:grid}.inline-form{display:inline-flex}.stack-tight{gap:.45rem;display:grid}.ticket-card{gap:1.25rem;display:grid}.ticket-header{justify-content:space-between;gap:1rem;display:flex}.ticket-actions{align-items:flex-start;gap:.75rem;display:flex}.ticket-status{letter-spacing:.05em;text-transform:uppercase;border-radius:999px;align-items:center;width:fit-content;padding:.35rem .7rem;font-size:.82rem;font-weight:800;display:inline-flex}.ticket-status-open{color:var(--accent-dark);background:#a55d281f}.ticket-status-answered{color:var(--ink);background:#10203614}.ticket-status-closed{color:#516072;background:#4250691a}.ticket-meta{grid-template-columns:repeat(2,minmax(0,1fr));gap:.75rem 1rem}.ticket-meta p{margin:0}.thread-messages{gap:.75rem}.thread-message{border:1px solid var(--line);background:#ffffffe0;border-radius:20px;gap:.55rem;padding:1rem 1.1rem;display:grid}.thread-message p,.thread-message small{margin:0}.thread-message-head{justify-content:space-between;align-items:center;gap:1rem;display:flex}.thread-message-head span,.muted-note,.form-error{color:var(--ink-soft)}.form-error{font-weight:600}ul.clean{color:var(--ink-soft);margin:0;padding-left:1.15rem;line-height:1.7}.footer{color:var(--ink-soft);justify-content:space-between;gap:1rem;padding:2rem 0 0;display:flex}.footer-social{border:1px solid var(--line);background:#ffffffbd;border-radius:20px;align-items:center;gap:.8rem;margin-top:.75rem;padding:.75rem 1rem;text-decoration:none;display:inline-flex}.footer-social strong,.footer-social small{display:block}.footer-social strong{color:var(--ink)}.footer-social small{color:var(--ink-soft)}.footer-social-mark{background:linear-gradient(135deg, var(--accent) 0%, #d69c61 100%);color:#fff;width:2.4rem;height:2.4rem;box-shadow:var(--shadow);border-radius:16px;place-items:center;font-weight:800;display:inline-grid}.footer-links{flex-wrap:wrap;gap:1rem;display:flex}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (width<=860px){.hero,.grid-2,.grid-3,.chat-shell,.summary-grid,.ticket-meta,.footer,.topbar{flex-direction:column;grid-template-columns:1fr;align-items:flex-start}.ticket-header,.chat-header,.chat-feed-toolbar,.thread-message-head{flex-direction:column;align-items:flex-start}.chat-feed-toolbar-meta{justify-items:start}.chat-panel,.chat-room,.chat-feed-card{min-height:auto}.chat-feed-card{height:min(70vh,36rem)}.chat-feed{max-height:none}.contained-list,.contained-list-sidebar{max-height:min(28rem,58vh)}.contained-list-tall{max-height:min(34rem,62vh)}}